If there are any unanswered questions please sent your questions to: firstname.lastname@example.org
ORIGIN OF SHIPMENT
All orders will be shipped within a week, unless it is a "preorder" item.
ESTIMATED SHIPPING TIME
These are the estimated delivery times of Deutsche Post.
GERMANY 1-3 business days
INTERNATIONALLY 1-2 weeks*
*please note that international orders may take up to 8 weeks to arrive due to customs and other unforeseeable issues
ORDER HASN'T ARRIVED
If your order hasn't been delivered within 6-8 weeks, please kindly contact us at email@example.com with your order number. Make sure you have double checked if your address is correct, as we're not responsible for orders getting lost/returned due to wrong addresses, and failure to pick your order up from the post office.
INSURANCE AND TRACKING
Orders that include only 1 item are NOT tracked nor insured, please choose the INSURED SHIPPING add on in the shop under "Other" - "Shipping" for insurance and tracking. All orders that include more than 1 item will be sent tracked and insured.
CUSTOM AND IMPORT TAXES
Buyers are responsible for any customs and import taxes that may apply.
GIFT ORDERS & NOTES
Orders can be sent as gifts to friends and family as well. Please leave a gift note in the "Add a note to your order" section in your cart and i will include that with your purchase.
RETURN AND EXCHANGES
All sales are final. No returns or exchanges are accepted. Please be sure to read over item descriptions thoroughly before making your purchase!