COVID SHIPPING INFORMATION
Shipping & Processing times: to every country are severely affected. Due to the lack of flights orders might be transported by ship instead of plane and therefore take longer to arrive. Please allow 12 weeks for an item to be declared lost.
Shipping to the
AUSTRALIA, NEW ZEALAND, HAWAII, ALASKA and PUERTO RICO
is on hold until further notice by our postal services.
Please only order if you dont mind waiting and want to support our business as we are unable to refund orders. We will always try to ship as soon as possible.
I have finally found an alternative shipping provider for the US unfortunately this new one does not ship to AUSTRALIA, NEW ZEALAND, MILITARY BASES, HAWAII, ALASKA and PUERTO RICO without a surcharge of 30€ per item.
Also orders including mugs have not been shipped due to the increased shipping cost of the new provider.
Iam very sorry for everyone whos order i still cant send out. I will as always check my usual shipping provider for updates everyday and do my best to ship them as soon as possible. If you are curious please check this site: https://www.deutschepost.de/en/c/coronavirus.html
I know this is very frustrating for everyone affected and iam beyond sorry. I already have all orders packed and ready to ship as soon as shipping is available again. Not being able to ship makes me feel anxious every single day so I sincerely thank everyone from the bottom of my heart who is so incredibly patient and understanding (i will think of ways to compensate everyone affected by the incredibly long wait).
Thank you so much.
If there are any unanswered questions please sent your questions to: email@example.com
ORIGIN OF SHIPMENT
All orders will be shipped within a week, unless it is a "preorder" item.
Preorder items usually will take anywhere between approximately 4-10 weeks to ship, please follow our instagram stories and posts for updates on those.
ESTIMATED SHIPPING TIME
These are the estimated delivery times of Deutsche Post.
GERMANY 1-3 business days
INTERNATIONALLY 1-2 weeks*
*please note that international orders may take up to 8 weeks to arrive due to customs and other unforeseeable issues
INSURANCE AND TRACKING
All orders are shipped tracked and insured.
CUSTOM AND IMPORT TAXES
Buyers are responsible for any customs and import taxes that may apply.
GIFT ORDERS & NOTES
Orders can be sent as gifts to friends and family as well. Please leave a gift note in the "Add a note to your order" section in your cart and i will include that with your purchase.
RETURN AND EXCHANGES
All sales are final. No returns or exchanges are accepted. Please be sure to read over item descriptions thoroughly before making your purchase!
TROUBLE TRACKING ORDER
Please make sure to use your countries tracking site when tracking the number and give it up to a week for it to be trackable (reach your country).
Alternatively you can use this site to check tracking within Germany.
ORDER HASN'T ARRIVED
If your order hasn't been delivered within 6-8 weeks, please kindly contact your local post office. Make sure you have double checked that your address is correct, as we're not responsible for orders getting lost/returned due to wrong addresses, and failure to pick your order up from the post office.
ORDER MARKED AS DELIVERD BUT NOT RECEIVED
Please check your post box, surrounding area if your order has been dropped off in there or nearby. Also check with your family members, roommates, neighbours etc. if it has been picked up by them. Lastly please contact your local post office and ask if they might know where it is. Unfortunately there is nothing we can do once it reaches your country.